Alright, you magnificent, barely-restrained perpetrators of internal carnage. Welcome back to the weekly goddamn support group for people whose primary survival strategy is, on most days, simply not committing a felony. If you’re new here, grab a bottle of something that burns and catch the fuck up. This is Dear Diary, Today I Didn’t Commit Murder. Progress. – the only place on the internet where your homicidal fantasies about the people who spew platitudes are not just understood, but quietly applauded as a healthy fucking coping mechanism.
Last week, we set the stage. We acknowledged the unholy trinity that conspires to turn your grief-ravaged existence into a constant, high-stakes game of “Don’t Snap.” You’ve got Grief Brain, your internal, chaos-loving saboteur. You’ve got the Neverending Parade of Bullshit Advice, the verbal diarrhea of the well-meaning but utterly clueless. And you’ve got the general, infuriating presence of Annoying Humans, whose mere existence can feel like a personal fucking affront to your shattered soul.
So, how did your week go? Did you manage to navigate the treacherous waters of human interaction without actually resorting to physical violence? Did you successfully deploy the “Bless Your Heart” deflection? Did your internal scream room get a good workout? If you’re reading this and you’re not currently doing so from a holding cell, I call that a goddamn win.
This week, we’re diving into a specific, often recurring, scenario in this relentless shitshow. A scenario so common, so infuriating, so utterly predictable, it deserves its own goddamn chapter in the “Fuck You, Grief” encyclopedia.
We’re plunging into a very specific, very modern circle of hell. A place where the already malfunctioning, chaos-inducing fuckery of Grief Brain collides, with spectacular, rage-inducing results, with one of the most soulless, infuriating inventions of mankind: The Automated Fucking Phone System.
If you haven’t yet had the distinct pleasure of trying to navigate a labyrinthine phone tree while your brain is operating with the processing power of a wet goddamn sock, then you haven’t truly lived in the messy middle of grief. It’s an experience so profoundly maddening, so exquisitely designed to push you to the brink of a full-blown psychotic break, it almost feels deliberate. Like the universe itself designed it as a personalized torture chamber for the grieving.
So, grab your emotional support bottle of rage-whiskey, find a semi-stable corner of your own personal wreckage to curl up in, and let’s get down to it.
Dear Diary,
Today, the universe, in its infinite wisdom and apparently bottomless capacity for soul-crushing, bureaucratic torture, decided to test the ragged, frayed edges of my sanity by forcing me to interact with an Automated Phone System.
Yeah. You know what I’m talking about. That soulless, disembodied voice, a demonic blend of condescending cheerfulness and passive-aggressive digital judgment, that stands as the gatekeeper between you and the one goddamn human being who might, just might, be able to solve the trivial but suddenly life-or-death problem you’re facing.
Now, on a good day, back in the “Before Times” when my soul wasn’t a smoldering crater of despair, these systems were merely infuriating. A minor inconvenience designed by Satan’s own IT department to make you question your life choices.
But now? Now, with a Grief Brain that functions with the approximate processing power of a wet potato and an emotional state that oscillates between volcanic rage and catatonic numbness? Interacting with an automated phone system is not just an annoyance. It is a full-blown existential gladiator match. It is a battle for the very remnants of your will to live.
The mission, should I choose to accept it (and I didn’t, but the goddamn cable bill was threatening collections, so my hand was forced), was simple: call the cable company to dispute a charge for a premium movie package I am 99% sure Patrick, my magnificent, late, and apparently cinematically adventurous asshole, signed us up for in a fit of late-night boredom before he had the audacity to fucking die.
Simple, right? HA.
ROUND 1: THE VOICE OF UNREASON
“Thank you for calling Cable-pocalypse, where your satisfaction is our priority! Please listen carefully, as our menu options have recently changed to better fuck with your day.”
The voice. That chipper, soulless, synthesized female voice. Let’s call her Digital Brenda. Digital Brenda has no idea that my satisfaction levels are currently hovering somewhere between “root canal without anesthesia” and “eternally damned.” She speaks with a clarity and confidence that my grief-ravaged brain can only dream of.
“To continue in English, press one. Para continuar en Español, oprima dos.”
My hand, shaking slightly because my nervous system is permanently set to “imminent tiger attack,” fumbles for the keypad. I press one. I think. Grief Brain, in its infinite wisdom, makes me second-guess this simple action. Did I press one? Did I accidentally press seven, which will likely connect me to a interdimensional portal of screaming demons? I stare at the phone, my heart starting to do that familiar, frantic tap-dance against my ribs.
ROUND 2: THE LABYRINTH OF IRRELEVANT OPTIONS
“Great! Let’s get you to the right place. Are you calling about your television, internet, or home phone service?”
Uh. All of it? None of it? I’m calling about a charge on a bill that feels like a message from a ghost, a ghost who apparently had a deep and abiding need to watch every goddamn movie starring Sylvester Stallone before he departed this mortal coil. There is no option for “My Fiancé Died and Left Me a Bill That Feels Like a Final, Asshole Fucking Joke From the Great Beyond.”
“If you’d like to hear our latest offers, press one. To add a new service, press two. For billing inquiries, press three.”
Three. Okay. I can do this. I press three. My finger hovers, a tremor of uncertainty running through my hand. Did I press three? Or did I press eight, which is probably the direct line to reporting a rogue satellite crashing into your backyard? The line between reality and absurd catastrophe feels very thin these days.
ROUND 3: THE GREAT DATA HEIST (MY BRAIN VS. THEIR SYSTEM)
“Excellent! For faster service, please enter the 16-digit account number found on the top right corner of your bill.”
The bill. Right. The bill. Which is currently buried under a pile of other ominous-looking envelopes that I’ve affectionately dubbed “Mount Fuck-This-Shit.” I put Digital Brenda on speakerphone, the chipper hold music–a jaunty, soulless jazz flute monstrosity–now mocking my entire existence. I start digging through the paper avalanche, my hands shaking, my vision starting to blur with the familiar sting of rage-tears.
I find it. The bill. A crumpled testament to my failure to manage practicalities. And the account number. Sixteen digits. Staring at me like a goddamn line of ancient, indecipherable runes.
Grief Brain kicks into high gear. I stare at the numbers. 7… 4… 1… I type them in. 7… 4… 1… I look back at the bill. Was it a 1? Or a 7? The numbers start to swim, to mock me. They rearrange themselves. They dance a taunting little jig on the page. My brain, which used to be capable of remembering complex legal arguments or the lyrics to every single goddamn Bob Seger song, cannot currently retain a three-digit sequence for more than two seconds.
“I’m sorry, I didn’t get that. Please enter your 16-digit account number now.” Digital Brenda’s voice is still cheerful, but now it has an undercurrent of digital disappointment. She’s judging my cognitive decline. I just know it.
I try again. Fumble. Swear under my breath. My thumb hits the wrong key.
“I’m sorry, that number doesn’t seem to be correct.”
FUCK YOU, DIGITAL BRENDA.
My internal scream room is now a full-blown riot. Chairs are being thrown. Fires are being set. My mental effigy of Digital Brenda is being drawn and quartered by tiny, rage-fueled demons.
“Would you like to try again?” she asks, with the condescending patience of a kindergarten teacher talking to a particularly dim-witted student who just ate a fistful of paste.
ROUND 4: THE VOICE RECOGNITION SHOWDOWN
Giving up on the numerical Everest, I wait. The jazz flute mocks my soul.
“Alright! To get you to the right place, please say, in a few words, what you’re calling about. For example, say ‘Pay my bill’ or ‘Technical support’.”
This is it. A chance. A chance to use words. My words might be broken, my thoughts might be scattered, but they are all I have.
I take a deep, ragged breath. “Billing dispute,” I say, my voice cracking with a mixture of grief and pure, unadulterated fury.
“I’m sorry, I didn’t understand that. Did you say… ‘Pilling the cute’?”
What? Pilling the cute? What the actual fuck, Digital Brenda? Did my grief-soaked voice just get translated into some bizarre, nonsensical command involving sedating adorable animals?
“If this is correct, say ‘Yes’. If not, say ‘Go back’.”
“GO. FUCKING. BACK.” I don’t scream it. But oh, the restraint. The sheer, monumental, Atlas-level restraint it takes not to hurl my phone against the wall and watch it shatter into a million satisfying pieces.
“Okay! Please say, in a few words, what you’re calling about.”
I try again, enunciating each word like I’m talking to a tourist who doesn’t speak the language and is also possibly deaf. “BILL. ING. DIS. PUTE.”
“Okay! Getting you to someone who can help with… ‘Killing the Snoot’.”
Killing the snoot. She thinks I want to kill a snoot. At this point, I’m not entirely sure I don’t. I don’t know what a snoot is, but if it’s related to Digital Brenda, its days are fucking numbered.
ROUND 5: THE SURRENDER
I’m done. I can’t. The combination of my malfunctioning Grief Brain and this soulless, idiotic, Kafkaesque phone maze has broken me. The rage has subsided, replaced by a wave of utter, profound, soul-crushing despair.
The tears start. Not the violent, convulsive sobs of a fresh grief wave. The quiet, hopeless tears of sheer fucking exhaustion. They just roll down my face, silent testaments to my defeat.
I’m sitting on the floor, surrounded by the paper ruins of my adult responsibilities, phone still pressed to my ear, listening to that goddamn jazz flute, and I just… cry. I cry for the absurdity of it all. I cry for the monumental effort it takes just to do the simplest fucking things. I cry for the loss of my cognitive function, for the sharp, capable mind that grief has turned into a bowl of mush.
And most of all, I cry for him. For Patrick. Because if he were here, this whole goddamn ordeal would have been a shared experience. He would have been right here beside me, probably yelling at the phone with more creative profanity than I could ever dream of. He would have found the dark, twisted humor in “Pilling the cute” and “Killing the snoot.” He would have turned this infuriating, soul-sucking experience into a story, an anecdote, another chapter in our shared history of “us against the world’s relentless bullshit.” He would have seen me starting to spiral, and he would have lanced the boil of my frustration with a sharp, sarcastic, perfectly timed dickhead remark that would have made me laugh through the goddamn tears.
His absence, in that moment, wasn’t just a quiet ache. It was a screaming void, amplified by the soulless cheer of Digital Brenda and her goddamn jazz flute.
I finally hang up. The silence that follows is both a relief and a new kind of agony. I didn’t solve the problem. The bill is still there. The charge is still undisputed. But I survived the encounter. I didn’t throw the phone. I didn’t have a complete nervous breakdown that required sedation. And most importantly, I didn’t somehow track down the physical location of Cable-pocalypse’s server farm and set it on fire.
Dear Diary, Today, I wrestled with a demon named Automated Phone System. It stared into the abyss of my Grief Brain and found me wanting. It tried to make me kill a snoot. It taunted me with jazz flute. I cried. I swore. I felt the familiar, hot sting of rage and the cold, heavy blanket of despair.
But I didn’t commit murder. Not even of the digital, synthesized, Brenda-flavored variety.
Progress. Fucking progress.
Now, where did I put that whiskey?
Alright, you magnificent, barely-restrained perpetrators of internal carnage. Welcome back to the weekly goddamn support group for people whose primary survival strategy is, on most days, simply not committing a felony. If you’re new here, grab a bottle of something that burns and catch the fuck up. This is Dear Diary, Today I Didn’t Commit Murder. Progress. – the only place on the internet where your homicidal fantasies about the people who spew platitudes are not just understood, but quietly applauded as a healthy fucking coping mechanism.
Last week, we set the stage. We acknowledged the unholy trinity that conspires to turn your grief-ravaged existence into a constant, high-stakes game of "Don't Snap." You’ve got Grief Brain, your internal, chaos-loving saboteur. You've got the Neverending Parade of Bullshit Advice, the verbal diarrhea of the well-meaning but utterly clueless. And you've got the general, infuriating presence of Annoying Humans, whose mere existence can feel like a personal fucking affront to your shattered soul.
So, how did your week go? Did you manage to navigate the treacherous waters of human interaction without actually resorting to physical violence? Did you successfully deploy the "Bless Your Heart" deflection? Did your internal scream room get a good workout? If you’re reading this and you’re not currently doing so from a holding cell, I call that a goddamn win.
This week, we’re diving into a specific, often recurring, scenario in this relentless shitshow. A scenario so common, so infuriating, so utterly predictable, it deserves its own goddamn chapter in the "Fuck You, Grief" encyclopedia.
We’re plunging into a very specific, very modern circle of hell. A place where the already malfunctioning, chaos-inducing fuckery of Grief Brain collides, with spectacular, rage-inducing results, with one of the most soulless, infuriating inventions of mankind: The Automated Fucking Phone System.
If you haven’t yet had the distinct pleasure of trying to navigate a labyrinthine phone tree while your brain is operating with the processing power of a wet goddamn sock, then you haven’t truly lived in the messy middle of grief. It’s an experience so profoundly maddening, so exquisitely designed to push you to the brink of a full-blown psychotic break, it almost feels deliberate. Like the universe itself designed it as a personalized torture chamber for the grieving.
So, grab your emotional support bottle of rage-whiskey, find a semi-stable corner of your own personal wreckage to curl up in, and let's get down to it.
Dear Diary,
Today, the universe, in its infinite wisdom and apparently bottomless capacity for soul-crushing, bureaucratic torture, decided to test the ragged, frayed edges of my sanity by forcing me to interact with an Automated Phone System.
Yeah. You know what I’m talking about. That soulless, disembodied voice, a demonic blend of condescending cheerfulness and passive-aggressive digital judgment, that stands as the gatekeeper between you and the one goddamn human being who might, just might, be able to solve the trivial but suddenly life-or-death problem you’re facing.
Now, on a good day, back in the "Before Times" when my soul wasn't a smoldering crater of despair, these systems were merely infuriating. A minor inconvenience designed by Satan's own IT department to make you question your life choices.
But now? Now, with a Grief Brain that functions with the approximate processing power of a wet potato and an emotional state that oscillates between volcanic rage and catatonic numbness? Interacting with an automated phone system is not just an annoyance. It is a full-blown existential gladiator match. It is a battle for the very remnants of your will to live.
The mission, should I choose to accept it (and I didn't, but the goddamn cable bill was threatening collections, so my hand was forced), was simple: call the cable company to dispute a charge for a premium movie package I am 99% sure Patrick, my magnificent, late, and apparently cinematically adventurous asshole, signed us up for in a fit of late-night boredom before he had the audacity to fucking die.
Simple, right? HA.
ROUND 1: THE VOICE OF UNREASON
"Thank you for calling Cable-pocalypse, where your satisfaction is our priority! Please listen carefully, as our menu options have recently changed to better fuck with your day."
The voice. That chipper, soulless, synthesized female voice. Let’s call her Digital Brenda. Digital Brenda has no idea that my satisfaction levels are currently hovering somewhere between "root canal without anesthesia" and "eternally damned." She speaks with a clarity and confidence that my grief-ravaged brain can only dream of.
"To continue in English, press one. Para continuar en Español, oprima dos."
My hand, shaking slightly because my nervous system is permanently set to "imminent tiger attack," fumbles for the keypad. I press one. I think. Grief Brain, in its infinite wisdom, makes me second-guess this simple action. Did I press one? Did I accidentally press seven, which will likely connect me to a interdimensional portal of screaming demons? I stare at the phone, my heart starting to do that familiar, frantic tap-dance against my ribs.
ROUND 2: THE LABYRINTH OF IRRELEVANT OPTIONS
"Great! Let’s get you to the right place. Are you calling about your television, internet, or home phone service?"
Uh. All of it? None of it? I’m calling about a charge on a bill that feels like a message from a ghost, a ghost who apparently had a deep and abiding need to watch every goddamn movie starring Sylvester Stallone before he departed this mortal coil. There is no option for "My Fiancé Died and Left Me a Bill That Feels Like a Final, Asshole Fucking Joke From the Great Beyond."
"If you’d like to hear our latest offers, press one. To add a new service, press two. For billing inquiries, press three."
Three. Okay. I can do this. I press three. My finger hovers, a tremor of uncertainty running through my hand. Did I press three? Or did I press eight, which is probably the direct line to reporting a rogue satellite crashing into your backyard? The line between reality and absurd catastrophe feels very thin these days.
ROUND 3: THE GREAT DATA HEIST (MY BRAIN VS. THEIR SYSTEM)
"Excellent! For faster service, please enter the 16-digit account number found on the top right corner of your bill."
The bill. Right. The bill. Which is currently buried under a pile of other ominous-looking envelopes that I’ve affectionately dubbed "Mount Fuck-This-Shit." I put Digital Brenda on speakerphone, the chipper hold music–a jaunty, soulless jazz flute monstrosity–now mocking my entire existence. I start digging through the paper avalanche, my hands shaking, my vision starting to blur with the familiar sting of rage-tears.
I find it. The bill. A crumpled testament to my failure to manage practicalities. And the account number. Sixteen digits. Staring at me like a goddamn line of ancient, indecipherable runes.
Grief Brain kicks into high gear. I stare at the numbers. 7… 4… 1… I type them in. 7… 4… 1… I look back at the bill. Was it a 1? Or a 7? The numbers start to swim, to mock me. They rearrange themselves. They dance a taunting little jig on the page. My brain, which used to be capable of remembering complex legal arguments or the lyrics to every single goddamn Bob Seger song, cannot currently retain a three-digit sequence for more than two seconds.
"I’m sorry, I didn’t get that. Please enter your 16-digit account number now." Digital Brenda’s voice is still cheerful, but now it has an undercurrent of digital disappointment. She’s judging my cognitive decline. I just know it.
I try again. Fumble. Swear under my breath. My thumb hits the wrong key.
"I’m sorry, that number doesn't seem to be correct."
FUCK YOU, DIGITAL BRENDA.
My internal scream room is now a full-blown riot. Chairs are being thrown. Fires are being set. My mental effigy of Digital Brenda is being drawn and quartered by tiny, rage-fueled demons.
"Would you like to try again?" she asks, with the condescending patience of a kindergarten teacher talking to a particularly dim-witted student who just ate a fistful of paste.
ROUND 4: THE VOICE RECOGNITION SHOWDOWN
Giving up on the numerical Everest, I wait. The jazz flute mocks my soul.
"Alright! To get you to the right place, please say, in a few words, what you’re calling about. For example, say ‘Pay my bill’ or ‘Technical support’."
This is it. A chance. A chance to use words. My words might be broken, my thoughts might be scattered, but they are all I have.
I take a deep, ragged breath. "Billing dispute," I say, my voice cracking with a mixture of grief and pure, unadulterated fury.
"I’m sorry, I didn’t understand that. Did you say… ‘Pilling the cute’?"
What? Pilling the cute? What the actual fuck, Digital Brenda? Did my grief-soaked voice just get translated into some bizarre, nonsensical command involving sedating adorable animals?
"If this is correct, say ‘Yes’. If not, say ‘Go back’."
"GO. FUCKING. BACK." I don't scream it. But oh, the restraint. The sheer, monumental, Atlas-level restraint it takes not to hurl my phone against the wall and watch it shatter into a million satisfying pieces.
"Okay! Please say, in a few words, what you’re calling about."
I try again, enunciating each word like I’m talking to a tourist who doesn't speak the language and is also possibly deaf. "BILL. ING. DIS. PUTE."
"Okay! Getting you to someone who can help with… ‘Killing the Snoot’."
Killing the snoot. She thinks I want to kill a snoot. At this point, I’m not entirely sure I don't. I don’t know what a snoot is, but if it’s related to Digital Brenda, its days are fucking numbered.
ROUND 5: THE SURRENDER
I’m done. I can’t. The combination of my malfunctioning Grief Brain and this soulless, idiotic, Kafkaesque phone maze has broken me. The rage has subsided, replaced by a wave of utter, profound, soul-crushing despair.
The tears start. Not the violent, convulsive sobs of a fresh grief wave. The quiet, hopeless tears of sheer fucking exhaustion. They just roll down my face, silent testaments to my defeat.
I’m sitting on the floor, surrounded by the paper ruins of my adult responsibilities, phone still pressed to my ear, listening to that goddamn jazz flute, and I just… cry. I cry for the absurdity of it all. I cry for the monumental effort it takes just to do the simplest fucking things. I cry for the loss of my cognitive function, for the sharp, capable mind that grief has turned into a bowl of mush.
And most of all, I cry for him. For Patrick. Because if he were here, this whole goddamn ordeal would have been a shared experience. He would have been right here beside me, probably yelling at the phone with more creative profanity than I could ever dream of. He would have found the dark, twisted humor in "Pilling the cute" and "Killing the snoot." He would have turned this infuriating, soul-sucking experience into a story, an anecdote, another chapter in our shared history of "us against the world’s relentless bullshit." He would have seen me starting to spiral, and he would have lanced the boil of my frustration with a sharp, sarcastic, perfectly timed dickhead remark that would have made me laugh through the goddamn tears.
His absence, in that moment, wasn't just a quiet ache. It was a screaming void, amplified by the soulless cheer of Digital Brenda and her goddamn jazz flute.
I finally hang up. The silence that follows is both a relief and a new kind of agony. I didn't solve the problem. The bill is still there. The charge is still undisputed. But I survived the encounter. I didn’t throw the phone. I didn’t have a complete nervous breakdown that required sedation. And most importantly, I didn't somehow track down the physical location of Cable-pocalypse's server farm and set it on fire.
Dear Diary, Today, I wrestled with a demon named Automated Phone System. It stared into the abyss of my Grief Brain and found me wanting. It tried to make me kill a snoot. It taunted me with jazz flute. I cried. I swore. I felt the familiar, hot sting of rage and the cold, heavy blanket of despair.
But I didn't commit murder. Not even of the digital, synthesized, Brenda-flavored variety.
Progress. Fucking progress.
Now, where did I put that whiskey?